So it’s only fair to tell you that we are much more satisfied with the way he
characterizes the DTI situation in a new letter he sent out to his group’s Diamonds
today.
Doing what it takes to fix the business, improve the business, make the business work
for our customers and IBOs — that’s how you lead. Thank you, Jim.
See Jim’s letter below. And tell us what you think.
Dear Diamonds,
I would like to clarify my recent letter regarding the situation in the UK. In my
attempt to calm and correct some of the rumors that were rapidly spreading over the
internet, I gave the impression that N21 is not a party to the complaint. This is
incorrect. I want to be clear that we are fully engaged in our cooperation with both the
DTI and Amway to resolve the issues and modify activities where required.
The DTI is a respected regulatory body in the UK and, as N21 (UK) is named in a
separate complaint, we must all take seriously the findings, and seek to address the
issues even as we defend our business. Being “accused” of something does not
automatically mean guilty, but Network 21 has always sought to comply with the rules of
any market or country in which we operate, and we will endeavor to adjust any actions in
the UK that we need to change.
The DTI has highlighted IBO behavior, as well as some training/motivational pieces (“BSMs”),
that they believe “misrepresent” the nature of the business and its potential.
There will need to be some reform in certain methods used by IBOs, and a new mode of
operation in the UK. We support the changes that the company has made to address the
issues. We will keep you all informed as to what transpires as we learn more.
We, along with our legal representatives in the UK, are speaking regularly with the
management of the company, and the representatives of the DTI itself, regarding the proper
resolution of this conflict. We stand united with Amway on this issue. The IBO
contract gives Amway the legal right and authority to prohibit the sale and promotion of
BSMs and meetings by IBOs. N21 will not interfere with Amway’s contractual
obligations with its IBOs. As such, N21 has ceased all sales of BSMs as well as meetings
in the UK while we seek a longer term solution with Amway. Moreover, N21 will not trade on
Amway’s goodwill without permission, before it restarts the sale and promotion of
BSMs. We believe in this business which has been our entire life for over 35 years,
and we will work with the company, and our lawyers, to vigorously defend Amway and Network
21.
Although these actions by the DTI may be a catalyst for change, we believe it can be a
positive change. We would like to continue to be among those who add to the positive
reputation, so that we and the next generation may enjoy this business even more. We will
accept our responsibilities and we will work with the company to bring a positive
resolution to this.
I ask you to share this update with everyone who received the last one. We live in a
world that is far more complex than many of us are used to. We must now adjust our actions
and strategies to assure we are delivering the right messages with integrity and
responsibility. Please help me to continue to seek careful and responsible communications
regarding this issue. Rumors abound, and misrepresentations are everywhere as various
elements line up to “spin” this in their own way. This is too important to be
“spun”. We want to be purveyors of truth and honesty, and responsible
participants in the rewarding job of building a business and educating people. I know you
will all help me as usual.
Respectfully,
Jim Dornan
